Requests for the return of defective merchandise must be made no later than 60 days from the invoice date.
Merchandise returned as defective is subject to testing before credit will be issued.
If the merchandise is not defective per the manufacturer’s specifications, a 25% restocking fee will apply and return charges will be deducted from the credit issued to the customer.
Customers returning defective merchandise with an authorized RMA number within 30 days of the invoice date are eligible to receive either:
A credit memo on their account to be used toward future purchases
A refund on the credit card charged for the original order
You must contact the manufacturer for technical assistance before initiating the return process on all defective returns.
Please contact the manufacturer after 30 days for warrant assistance.
Green Lighting Wholesale will send a pre-paid return label to the customer via e-mail for the return of defective merchandise.
This policy does not apply to damaged or defective items.
Non-defective orders less than $25 are not eligible for return.
Please contact us if you need product assistance before placing your order.
Notifications of shipping errors must be made no later than 10 days after the delivery date of the shipment.
Customers will be financially responsible for merchandise shipped to them in error if the merchandise is not returned within 30 days of the invoice date.
Requests for the return of all non-defective merchandise must be made no later than 30 days from the invoice date.
Customers returning non-defective merchandise will be responsible for freight charges to return the product.
All returns for non-defective merchandise are subject to a 20% restocking fee.
Signature Required Policy
Green Lighting Wholesale provides a checkbox during the checkout process to request that no signature is required for delivery.
If this box is not checked, a signature will be required and cannot be waived once the order has shipped from our warehouse.
Any order that requires a signature and is returned to Green Lighting Wholesale due to an inability to sign for delivery, will only be eligible for a refund amount which equals the total order amount less the amount charged for shipping and handling.
Items may be reshipped by request and agreement to an additional shipping charge.
Please log in and use the customer dashboard to initiate the return process.
After the return process is initiated, an RMA number will be provided with return instructions via e-mail to the customer.
Once an RMA number is issued, the customer must ship the product according to instructions provided by Green Lighting Wholesale within 7-10 days.
The customer must provide a valid tracking number(s) for the return shipment to out Returns Department within three days of shipping back the merchandise.
Green Lighting Wholesale will not be responsible for lost or damaged customer return shipments. The customer is responsible for insuring all return shipments and can file a claim with UPS if the return shipment is damaged.
Returns without a valid RMA number referenced will not be accepted. Customer returns without a valid RMA number will be refused upon arrival.
Merchandise must be returned in its original packaging with all supplementary items, such as manuals, accessories, etc., or additional fees may apply.